Mullvad Review

4.3
Rated 4.3 out of 5
4.3 out of 5 stars (based on 56 reviews)

Mullvad are serious about privacy and anonymity. They do that with their dedication to OpenVPN encryption.

Mullvad Review Summary

Mullvad is a small VPN provider in Sweden, which makes them under the European Union’s General Data Protection Regulation (GDPR). Thus, the provider processes data in accordance with the GDPR, which provides for inherent anonymity.

They have high levels of encryption available. Their VPN client has powerful tools included, the most notable being a useful killswitch feature. You can even pay for your account by Bitcoin or cash. Being a newer VPN provider, with a small network, we’re hoping that they continue to grow and improve they number of servers they’re offering.

Mullvad VPN Features

Mullvad offers a number of useful features right in their service for all who use their VPN client:

  • Unique anti-censorship technology called Obfsproxy and Shadowsock bridges
  • Up to five connections at once
  • A VPN killswitch
  • SOCKS5 proxy connections
  • Port forwarding and port selection
  • OpenVPN protocol
  • SSH and SSL tunneling
  • Multi-hop VPN

These are all very useful features which can help you better protect your privacy. They use strong encryption, good tunneling, and a VPN killswitch that will protect you if everything else fails.

The software itself is a 21 MB file on Mac, and we downloaded it in about 15 seconds. From there you open the DMG file, which takes about 5 seconds. You then do a drag-and-drop to install it:
mullvad vpn install
You then need to input your account number, which you get from their website. You get 3 hours for free with any account, so why not try it out?
mullvad vpn account setup
The client itself is very plain, with few distraction. They have setup the VPN client the way that they want it used and allow it to do its job:
mullvad vpn client interface
The Settings tab is equally drab and shouldn’t be messed with. The ‘Block the internet on connection failure’ checkbox is their VPN killswitch:
Mullvad VPN settings tab
The advanced setting can be accessed, but they are not simple toggle buttons. You have to change the values manually. There’s no reason to change anything here if you don’t know what you’re looking at:
mullvad vpn advanced settings
Mullvad have built useful features into their VPN client, but have taken most control out of the average user’s hands. For a new VPN user, this is fine. Advanced users will be able to change the few setting which suit them if they wish. They will also enjoy the error reporting feature included so they can see what has gone wrong.

Mullvad SERVERS & COUNTRIES

Mullvad has certainly grown over the last few years – from four country locations when we first found them, they now have 340+ servers in 30+ countries. These servers are categorized into three different types:

  • Regular servers: These servers are for OpenVPN protocol, and there are currently 288 active servers of this type.
  • WireGuard servers: Mullvad also supports WireGuard, and they have 51 servers for this protocol.
  • Bridge servers: The VPN provider has nine bridge servers that users can connect to if they are unable to connect to Mullvad servers directly.

Mullvad’s improvement is evident in the growth in the number of servers they provide, and the number of countries where these are located.

Reliability & Speed Tests

The first thing that was odd was how long it took to download the client. Maybe it was a problem on our end, but nearly 10 minutes is longer for a VPN client. Here is the speed of the 2Mbps line on the day of testing: mullvad vpn speed test Here is the speed we got when connected to their closest server: mullvad vpn speed test germany This speed was consistent with connections with higher Mbps. The high ping rates are to be expected since Mullvad have servers in four countries. Germany was the closest server, and it was not close to our testing site.

Pricing and Payments

This may be the shortest section we have ever written as part of a VPN review. Mullvad offer one service plan:

  • A flat fee of €5, or around $6 USD per month. You may also test their service for free for three hours, but after that you need to pay.

The fee gives you five simultaneous connections, every client feature, and an OpenVPN connection. Of note in the payment section is the fact that they allow you to pay via Bitcoin and Bitcoin Cash. Those who pay with Bitcoin get the added privacy, and a 10% discount as they state there are lower fees and administration costs. You can also pay by cash to their physical address. Cash is, of course, the most untraceable way to pay for anything.

Support

The email address of Mullvad’s support team is available on their website. They are prompt to reply to all inquiries, within 24 hours is normal. If you’re in the same time zone as Sweden, you can expect them to be faster during normal business hours.

A unique aspect of their customer service is that they provide the actual names of their ownership team, as well as a physical building address. This is unusual as many in the VPN industry don’t give out this information. It really makes customers feel like a real team is supporting them.

Mullvad also tries hard to answer questions even before people ask them by having the following resources:

  • FAQ section: The section covers a wide range of questions. The FAQs are extensive and divided by topics. There are questions about accounts and payments, security, and networking.
  • Guides: The Guides page is also categorized into several topics, from installation guides for different devices and operating systems, to servers, supported protocols, and policies.

It’s always wiser to consult these pages first before reaching out to Mullvad’s support team as it saves you more time.

POLICIES & LOGGING

Mullvad has one of the best, and easiest to understand, privacy policies in the business. This includes the following points:

  • They don’t store any activity logs (traffic, DNS requests, IP addresses, timestamps, or bandwidth).
  • They do log every user’s total number of simultaneous connections, CPU load per core, and the total bandwidth used per server.
  • When users pay using PayPal, bank wire, Swish, or Stripe, they have to retain some information in case of disputes and other payment issues. Generally, payment information is deleted after six months. This is also the case when users send emails to Mullvad’s support team.

The provider’s no-logging policy is a very crucial feature since they are located in a country that’s covered by several laws other than GDPR. Therefore, they are compelled to cooperate with these laws. However, if they don’t store any information then they have nothing to divulge.

Expert Recommendation

Mullvad are serious about privacy and anonymity. They do that with their dedication to OpenVPN encryption. That encryption level, along with a cash payment method, no logging policy, and allowance of p2p makes for a very private VPN experience.

Where they stumble is with their low country server location number, and low overall VPN server count. There are many VPNs that have high privacy standards, and they all offer more servers in more countries which opens up better chances to get around geo-blocking. If you’re in one of the countries where they have servers, and only want to unlock content from those countries, they are recommended.

Mullvad is a VPN that we definitely want to continue watching, as we have been since they started out with servers in four countries. With a few more servers in a few key locations, they may just find themselves shooting up our rankings even further.

Mullvad User Reviews

4.3
Rated 4.3 out of 5
4.3 out of 5 stars (based on 56 reviews)
Excellent68%
Very good16%
Average4%
Poor5%
Terrible7%

Now Mullvad block p2p traffic

Rated 1 out of 5
November 29, 2019

Before, i uploaded via bitorrent without problem. Now, it block bittorrent traffic, mullvad block port forwarding, even if encryption bitorrent. Now, i finish subscribe and go another VPN. Indeed, if p2p traffic is audited, mullvad use DPI

Dan

Privacy highest priority

Rated 5 out of 5
September 23, 2019

I don’t really understand people whining about torrent is not working, saying they have few servers, it’s complicated to setup etc. You should to be glad to have a vpn this good which protects your privacy in the first place, this vpn is not for noobs.

Reievera

Every other VPN is garbage compared to this one

Rated 5 out of 5
July 20, 2019

I have tried SO many VPN’s this is by far the best one i have ever used. lots of location, good price , easy to use and no logs or privacy concerns. Thank you
30 stars if i had the option.

Di

Premium Privacy

Rated 5 out of 5
July 19, 2019

Nothing but good things to say about Mullvad. Great speeds, great service and great privacy. Their website is a dream. Simple, clean and honest t&cs. The only downside is it’s inability to bypass certain streaming services. I struggle to use it for Netflix and it takes a while to find an usable server for BBC. It’s a worthwhile price to pay for everything else though. No plans to leave these guys for a while.

Anonymous

Worst VPN I have every used

Rated 1 out of 5
July 8, 2019

Support won’t answer after 3 weeks and is very slow.

David

Others falsely claim open internet and name drop ridiculous advocacy groups

Rated 5 out of 5
June 29, 2019

Everything from the configuration of their servers, to the configuration of YOUR client, to the third-party threat analysis done on their infrastructure. All of it is not only made available by them with an actually maintained blog, but you’ll find everything relevant within mullvad’s countless github repositories. I would be lying if I thought this was a VPN for grandma. It is going to require input from the user, a bit of input necessary for the right vpn configuration for your specific use. What someone in the UK needs isn’t the same as someone in the States, or someone in Turkey. Mullvad surely has enough features beyond the big name behemoths shamelessly throwing money at all of your favorite podcasts and YouTube channels, while they still feature a DMCA agreement on their homepage. You can’t get much more private than a single cookie used to issue a temporary account ID upon your visit, and then paying via cryptocurrency or even cash. Not to mention, no contracts! They cannot even attempt to falsely log data they do not even collect. The best speeds, with the greatest number of features available from any other. Mullvad is the right mole to have working for your personal agency, not the other way around

An American Privacy Advocate

Dead

Rated 1 out of 5
June 24, 2019

I’m getting only 1% of the bandwith I expected and I didn’t expect much. Mullvad is dead.

Nyymi

Best VPN out there

Rated 5 out of 5
May 10, 2019

Best VPN out there.
For only 5€/month you get everything u need.
Tons of locations, very very fast servers that will feel like your normal internet.
The VPN has an option so it turns on directly when starting PC, even when you are not logged in yet, it will already establish a connection!
It just has everything u need, I highly recommend this over any other more ‘known/famous’ VPN providers.
I tried, ExpressVPN, NordVPN, and TorGuard, this one is by far the best!

FinnCoding

Excellent

Rated 5 out of 5
May 9, 2019

For a european user , the number of locations is correct , high level of anonymity and pricacy , connections are solid and fast, I’m fully satisfied of Mullvad and recommenג this VPN warmly, even if support isen’t so good . the best vpn i’ve ever used far away ahead Airvpn, NordVpn, cryptostorm , PIA and VpnTunnel

Lolly Pops

Correct

Rated 4 out of 5
May 7, 2019

With Mullvad you Don’t need to keep login, you don’t need an Email / Password is a generated number. Fast connection, Kill switch & IPV6 Protection is good and they accept bitcoin. Just if he can add more Locations and Server in Eastern Europe and do Better / Flat GUI Design will be good.

Sergey

No Title

Rated 3 out of 5
May 5, 2019

Mullvad does not work out of the box in China. Just home from China, here’s a bit of hands on experience. Prior to travel, I tested it from europe. No problems. Tweaking settings as described didn’t work for me. I’m a techie, but not on vpn, so some of it was in the blind. Combined with Wireguard, I did get a vpn connection. But I would not have been able to download the Wireguard app without a second working vpn connection. Now, I realize that there’s probably sneaky way’s to make this work, but if you’re the average user… I don’t recommend this vpn solutions for your China adventure as of early 2019.

Gretter

Beginner-friendly and just works

Rated 5 out of 5
May 2, 2019

Mullvad is by far the simplest VPN to set Up and use! As a total beginner in Network and online-privacy, I think their VPN is the most n00b-friendly. I use their client on Ubuntu 16/17 and it just works. No problem with leakage or other things. They’re also the only vpnservice that’s truly live Up to privacy and anonymity. You only need a Number generated by Them as a account, and you can pay cash in any currency. The customer-service is Quick, and answers all your most specific questions regarding their VPN. Works like a charm on android-phones too.

Emma

A good solid VPN that cares about privacy

Rated 4 out of 5
April 25, 2019

Iam mostly satisfied with mullvad. The client is simple and easy to use,performance of the servers is also great and the monthly price is fair. I would love to see an App for Android and Ios in the future.

Janus Jensen

Love it !

Rated 5 out of 5
April 23, 2019

Easy to setup on Linux ( just follow instructions for OpenVPN setup ), Kill switch & DNS leaks protection, block the internet on connection failure, high level of anonymity, connection is fast, no activity logs, no personal information, torrents allowed. 5€/month = 3 cups of coffe.

Alex

The best one !

Rated 5 out of 5
April 19, 2019

One of the best VPN of the market (the best for Linux .) Great client 25 countries Good encryption Very reliable : no disco , fast speed excellent privacy (bitcoin and even cash payment by mail with an anonymous subscription number !) Not expensive (5€ per month) No leak , Killswitch , adjustable parameters like MTU value , forwarded ports etc.. in client vers 63) No blacklisted ip !!! (not the case of most of “big” vpns) Possibility to bypass vpn detection In one year I’ve never encountered any issue with MULLVAD

Roberto Benzi

Everything is great, except the performance

Rated 2 out of 5
March 18, 2019

Mullvad has everything going for it. Except the speed. It goes up and down (to zero) constantly. Very very under powered servers (I am writing this from a USA point of view). I cannot attest to the EU servers. I would gladly pay double what they are asking if there was performance.

Anonymous

What do you mean not recommended? U crazy?

Rated 5 out of 5
March 6, 2019

1. No contact, flat fee of €5 euros a month means they need to keep their service good to see people renew each month. Also if you don’t need a VPN for a long time you aren’t throwing down 2 times as much with competitors to go month-to-month.
2. Allows opening ports. 90% of VPNs are too cheap to let you open ports. They’ll make excuses or whine about it. The reality is they don’t because it would cripple their speeds which are already spread thin across users.
3. No email needed, no credit card info needed no nothing. You get a number that you can write down and do long as you don’t forget it before your time runs out. You can just get another one. It’s more anonymous than any other service.
4. 5 devices supported. ExpressVPN and other providers only allow 3 per account. 5 means you can literally cover your entire family of 4 on 1 device each for a dollar each and have 1 device spare. Or put it on your router and cover your whole network.
5. Speed. Their servers (especially in the EU) are fast as heck. Much faster than Torguard, NordVPN and PIA.
6. They give you a short trial to let you test it out. Many other providers don’t offer any kind of trial or you need to throw down a payment to get a “trial” so it’s really only a cashback guarantee.
7. Absolutely no logs and no other information recorded whatsoever. Who cares what “eyes” they are in. They don’t record any of their user’s data. There’s nothing to give up.
I’m too lazy to go on. If you don’t need to open ports there are other cheaper options but if you do and you still want guaranteed privacy. Then these guys are the ones to go with. I just wish they had a dedicated Android app.

Daniel

One of the best VPNs

Rated 5 out of 5
March 5, 2019

It’s a really good VPN overall, nice speeds, a really nice advanced settings for tech savy people. The servers are great and you should have a server in your country. This VPN really beats every other vpn in the anonymity and privacy policy. The sign-up process is really simple and anonymous and it’s one of the best account mechanism I’ve seen, you don’t have to give them any info, no email, no name nothing just press sign-up do the captcha and get your user token. They accept cash in person, bitcoin, paypal, credit cards and bank transfers. And also they very kindly provide a 3 hour trial for every new user.

Valued Customer

Best VPN ever.

Rated 5 out of 5
February 22, 2019

Best VPN ever.

Michiel

Best VPN for Most User's

Rated 5 out of 5
January 31, 2019

I start my review by saying that i have tried quite a few VPN’s, testing them, in my spare time to find a VPN that suited my needs.
I’ve previously tried, Cyberghost, Ivacy and a few other’s. Non of these VPN’s could match the speed and software offering’s compared to Mullvad.
Mullvad didn’t start off well with there software packages, especially for the likes of Windows & Linux. But now after a software overhaul, Mullvad Software interface is brilliant, the look and the feel of way it works is great. It now has the extra settings that you need like e.g autoconnect on boot.Now after running a lot of speed test’s on there service, by far it has to be the fastest. from the initial speed test i have done on server’s from the U.K and the swedish one’s, i found that server’s in Sweden were faster than my own countries server’s… which definitely is a ?.
All in all for the amount you pay for this service (with great privacy options like cash or Cryptocurrencies) you money is definitely well spent.
My only quarrel with Mullvad is a lack of a Android/iOS client, but the OpenVPN works well & i’m sure that’s in the work with the good foulkes at mullvad.
Jurisdiction is in Sweden (which is inside the 14 eyes shared intelligence scheme) but from my research, Mullvad guarantee’s that there is no logs that they keep on there users.
If your looking for a fast reliable VPN service and/or you are a privacy minded person, Mullvad is the one for you.

Jason Mills

Mullvad -

Rated 5 out of 5
January 8, 2019

Their support especially on email are wonderful.They responded to my queries well and quickly.Their biggest selling point off-course is their ability to keep my privacy. Its clearly stated on their site and i can confidently they keep their word.

Beckie

Mullvad -

Rated 5 out of 5
January 7, 2019

I came across mullvad courtesy of a friend who had been using for a couple of months. She was able to download stuff much faster than everyone in the office. She explained to me about it and was impressed not just by the speeds but also their features that keep you anonymous.I paid for mine same week and its been 6 months since and everything flows perfectly.

Deborah

The best one

Rated 5 out of 5
December 31, 2018

Mullvad is the best vpn that I’ve ever used, far ahead the big vpn companies like NordVpn , PIA, pureVpn or ExpressVpn , only involved in business and not in internet freedom. Mullvad don’t pay reviewers, they just do an excellent job

Hector Malot

Mullvad -

Rated 5 out of 5
December 28, 2018

Mullvad has great customer support. I got very fast responses on the two occasions i have sought their assistance. Their speeds are equally good. I am guaranteed of my privacy using them since they dont store our info.

Beatrice

Mullvad -

Rated 5 out of 5
December 27, 2018

I got this service for the first time in 2017. I loved the fact that i could pay for it using bitcoins. It offers great speeds and the customer support is professional and very helpful.

Samantha

Mullvad -

Rated 5 out of 5
December 20, 2018

I have had a pretty good experience with mullvad in the last 4 months.I am writing this after paying for my 5th month’s subscription. They have good download and upload speeds compared to most vpns that i have used.

Marion

Mullvad -

Rated 5 out of 5
December 19, 2018

Their very awesome support team informed me that i could pay using bitcoins while making an inquiry on payment options and that got me hooked to them since thats my field. The service has been excellent for the 11 months i have used it.

Celestine

Mullvad -

Rated 5 out of 5
December 18, 2018

This is my third month using Mullvad and so far the experience has been amazing. The speeds are great as well and i feel safe so far working online without the fear of being watched by someone. Their customer support is simply worth mentioning. They always make sure i am satisfied.

Karen

What seems like a great service is being dangled like a carrot. They make you beg for it

Rated 2 out of 5
December 11, 2018

On the service Mullvad has lots going for it. But try to take a cautious approach to buying service, that is, buy a couple months just to be sure, then when you want a full year with your credit card, then suddenly you are a FRAUD. The actions of Mullvad are truly odd. “You use your card too often and too soon” They refuse a bonafide credit card that they can easily see has caused them no problems previously, then won’t let you buy service…..until they say so. Move on people. Nothing to see here.

Maximillian

x54 client causes overheating issues on Windows 8.1

Rated 5 out of 5
November 28, 2018

I’ve been using Mullvad for the past 12 months, but only the 32-bit version from which the screenshots have been taken in your review. Using that particular version my laptop running Windows 8.1 performs as cool as a cucumber.
But I’ve been advised that support for the 32-bit client will end in March next year and therefore I should switch to the 64-bit version. This is where the fun begins. For some unknown reason the x64 client causes my laptop to significantly heat up even without doing anything. Viewing videos on youtube though causes lockups due to the amount of heat generated. I reported these issues to Mullvad and was advised that they would look into it. I also provided logs taken from GPU-Z to demonstrate how hot the machine was becoming compared with running the 32-bit version which showed much lower readings. Mullvad suggested that I disable the GPU which I did and that did make a difference, but also advised me that since they were unable to replicate the problem in the lab and therefore wouldn’t address it.
I’m rather sad about that because I think their service is 98% perfect. I even signed up for a month to another VPN to test whether their x64 client would also produce the same problem, but it doesn’t. I really don’t know what the reason is for the anomaly, but I’ll have to look for another VPN once the 32-bit client ceases to function which is a shame.

Hitchhiker

No Title

Rated 3 out of 5
November 25, 2018

“Technically superior to a lot of the more popular services, but then out of left field, comes a surprise you weren’t expecting.” I run Linux and with that in the past year or so, comes DNS leak problems if you use Network Manager, so in the absence of a really good Linux client app, you have to deal with it. Then, along came Mullvad and to my surprise, their service was not only blazing fast used from North America, their app too worked wonderfully! Here finally was a service and a proper Linux gui that by itself was a work of art in its simplicity and ease of use. I could barely believe it! I tried out Mullvad for a few hours before I decided to try their “I don’t need to know you” credit card payment. I was suitably impressed after three hours, risking 5 Euros didn’t seem bad. Over the next weeks, I continued to be impressed, so I booked another six months service as that was all I had in cash to cover a credit card charge. (Seniors need to watch their pennies!) What impressed me was the speed coming out of servers in Berlin and in Newark, New Jersey. There were possibly more examples, but for my purposes, anything faster than 25 Mbps sufficed. On average all servers were generally not less than 50 Mbps, but at times, speeds on the German and US servers were approaching 500 Mbps! After a month of continuous daily use, I was satisfied, that I could lay out a year’s service fees and be reasonably assured I had a service that was reliable. It was in fact technically superior to a lot of the more popular services, but then out of left field, comes a surprise I wasn’t expecting. I’d elected to buy twelve more months and entered that into their payment gateway. With only five months on the clock left, the transaction was flatly refused. “Too many transactions and it was too soon to renew” the error message read. ” After several email exchanges, in which the Mullvad folks adamantly refused to take my payment, it wasn’t because I was misusing the service, it wasn’t because my credit card provider was refusing to approve the transaction. “No”, they said, “we have a critical credit card fraud problem” and while they didn’t admit it, their explanations implied that they were throttling all credit card users as fraudulent in order to deal with it. I made argument upon argument that refusing customers service at the payment gateway was foolish, but they stuck to their guns and kept their rationale to themselves. I should likely have counted myself lucky that they offered me a refund at all, but they did. As I won’t beg a service provider to take my business when other providers are offering decent performance, I was nonetheless disappointed with how Mullvad treated me and I took them up on their offer. But pride aside, I was even more disappointed that I was losing a pretty great service and to sum up, I was left with more questions than answers after interacting with Mullvad’s customer service. Why would anyone beg them to take their money? Why offer an industry leading service then blow away an already paid up customer with more cash in his hand, who simply wanted more? Knowing that I was doing nothing whatsoever illegal using their service, this was akin to throwing a fish back because it was too small. Was my surfing history not interesting enough? Would a fraudster using someone else‘s credit card email them and argue with them? Along with the bizarre behaviour, it needs to be recognised that there is a lot of trust that is placed in a VPN provider to keep your information private. They say they don’t want to know who you are, then offer a payment option that definitely identifies you and then willy nilly refuse you service with no good reason. Think about it. I rate their actual service at five stars. Their customer service was deplorable, I give it one star. Averaged out to be fair, this is a 3 star provider at most.

Dosen Fleisch

Mullvad is technically superior, but then out of left field came something I wasn't execting

Rated 2 out of 5
November 25, 2018

I run Linux and with that in the past year or so, comes DNS leak problems if you use Network Manager, so in the absence of a really good Linux client app, you have to deal with it. Then, along came Mullvad and to my surprise, their service was not only blazing fast used from North America, their app too worked wonderfully! Here finally was a service and a proper Linux gui that by itself was a work of art in its simplicity and ease of use. I could barely believe it!
I tried out Mullvad for a few hours before I decided to try their “I don’t need to know you” credit card payment. I was suitably impressed after three hours, risking 5 Euros didn’t seem bad. Over the next weeks, I continued to be impressed, so I booked another six months service as that was all I had in cash to cover a credit card charge. (Seniors need to watch their pennies!)
What impressed me was the speed coming out of servers in Berlin and in Newark, New Jersey. There were possibly more examples, but for my purposes, anything faster than 25 Mbps sufficed. On average all servers were generally not less than 50 Mbps, but at times, speeds on the German and US servers were approaching 500 Mbps!
After a month of continuous daily use, I was satisfied, that I could lay out a year’s service fees and be reasonably assured I had a service that was reliable. It was in fact technically superior to a lot of the more popular services, but then out of left field, comes a surprise I wasn’t expecting. I’d elected to buy twelve more months and entered that into their payment gateway. With only five months on the clock left, the transaction was flatly refused. “Too many transactions and it was too soon to renew” the error message read. “
After several email exchanges, in which the Mullvad folks adamantly refused to take my payment, it wasn’t because I was misusing the service, it wasn’t because my credit card provider was refusing to approve the transaction. “No”, they said, “we have a critical credit card fraud problem” and while they didn’t admit it, their explanations implied that they were throttling all credit card users as fraudulent in order to deal with it. I made argument upon argument that refusing customers service at the payment gateway was foolish, but they stuck to their guns and kept their rationale to themselves.
I should likely have counted myself lucky that they offered me a refund at all, but they did. As I won’t beg a service provider to take my business when other providers are offering decent performance, I was nonetheless disappointed with how Mullvad treated me and I took them up on their offer. But pride aside, I was even more disappointed that I was losing a pretty great service and to sum up, I was left with more questions than answers after interacting with Mullvad’s customer service. Why would anyone beg them to take their money? Why offer an industry leading service then blow away an already paid up customer with more cash in his hand, who simply wanted more? Knowing that I was doing nothing whatsoever illegal using their service, this was akin to throwing a fish back because it was too small. Was my surfing history not interesting enough? Would a fraudster using someone else‘s credit card email them and argue with them?
Along with the bizarre behaviour, it needs to be recognised that there is a lot of trust that is placed in a VPN provider to keep your information private. They say they don’t want to know who you are, then offer a payment option that definitely identifies you and then willy nilly refuse you service with no good reason. Think about it.
I rate their actual service at five stars. Their customer service was deplorable, I give it one star. Averaged out to be fair, this is a 3 star provider at most. I think these folks need to take another hard look at their approach to growing a business as the course they are on now, in my opinion will see it very quickly driven into the ground.

Dosen Fleisch

Mullvad easily has one of the best VPNs I've ever seen or used

Rated 4 out of 5
November 5, 2018

MullvadVPN easily has one of the best VPNs I’ve ever seen or used. They tick almost all of the boxes for me – and they still charge a reasonable amount for their product. Speeds on the UE server tested were EXCELLENT (200Mb/s vs PerfectPrivacy 150Mb/s) on a 450Mb:S WiFi connection. Especially when you know that they are using AES-256 over UDP with strong default cipher which requires heavier on-the-fly encryption. Mullvad intentionally does not participate in an affiliate program – which is a hard temptation to avoid in this industry.

Peter

Mullvad is a great VPN

Rated 5 out of 5
November 2, 2018

I’ve been with Mullvad for three months now, and I get good up/down and even great ping (around 25-30). I like their focus on privacy and many payment methods. Though the OpenVPN client works, I would like to see a client for Android in the future.

Henk

Very good support

Rated 4 out of 5
October 31, 2018

No ads, very secure, excellent support. Used it with Windows, Linux, Android. Instructions are not hard to follow, support really has been very good. Mullvad doesn’t discount, same price each month regardless of plan duration. Speeds are up and down which brings me to say, it brings my rating down since the cost warrants better speeds without issues.

Leah

Do I recommend Mullvad VPN?

Rated 5 out of 5
October 15, 2018

Yes, I certainly would. I was looking for a VPN that supports already wireguard and mullvad seemed to be the first on the list. I didn’t need to download any third-party-software. There’s just a small script which I can run in the CLI which pre-configured all the servers as desired. Also there is the possibility to try the service 3h for free and an easy price plan – for me that’s much more trustworthy than some offers where I have to pay directly a 12/24 months contract for the best price or something around 10 – 12$ for a trial month.

Mosquito

Finally a professional approach to VPN on Linux

Rated 5 out of 5
September 8, 2018

There are only a handful of VPN providers out there who actually treat Linux customers…..well, like a customer. I’ve tried a number of them, the big ones and the smaller ones from the Balkans and in each and every case, with the exception of one, Linux support was limited to implementation through Network Manager. Nobody it seems has a proper gui client for Linux but Mullvad. There is one other, but it looked and operated like a Win95 programme. What I have seen lately though is a half-hearted attempt from the big operators to serve Linux users by tossing them a few crumbs in the form of a command line app. No way. Why would any self respecting Linux user settle for that bone headed process? My hat is off to the developers at Mullvad for having done their homework and the checks and balances for Mullvad vs the competition, tips positively in my favour for a change.

DingDong

No Title

Rated 5 out of 5
September 8, 2018

Great for home use, less ideal for mobile. I’ve been using Mullvad for close to a year. Started with OpenVPN, but switched to WireGuard around six months ago. If you’ve got a compatible router, WireGuard is the best thing since sliced bread since it’s much faster (almost 30% faster on my connection) than OpenVPN when you rely on anemic ARM-based router hardware to handle the encryption/decryption. Sadly, neither WireGuard nor OpenVPN are supported natively for iOS, so I have to employ a secondary IKEv2/IPsec VPN (rolled my own on a Digital Ocean VPS) for mobile use. Still, I’m giving Mullvad the full 5 stars because they support WireGuard and have the best sign-up procedure. I’m curious why it scored so low on this site’s anonymity scale, considering they don’t even ask for you’re email.

Matti Linn

The best VPN for privacy I have seen

Rated 4 out of 5
September 4, 2018

I have used mullvad for a couple of months now and only had 1 problem with the client that the support team of mullvad help me fix quickly. You are also not required to give your email so that is a plus.

Anonymous

Mullvad is the option for extreme...

Rated 5 out of 5
August 21, 2018

Mullvad is the option for extreme privacy. They allow you to generate an account number without any other information, and a variety of payment options are provided. I have tried both the paypal method and bitcoin method, they also provide an option where you literally mail them cash.
Downside is that they are more expensive than other VPNs, at 5 Euro per month.

Ariel L.

Close but no cigar, yet.

Rated 4 out of 5
August 12, 2018

I’m in complete agreement with your final verdict. If your OS is Wireguard friendly and you have the required CLI-fu (not much required, tbh), Mullvad is an absolute dream. Wireguard is so streamlined and fast that I dread going back to other protocols nowadays.
What holds me back is not particularly Mullvad’s fault, but rather the glacial pace with which most major operating systems are adopting Wireguard natively. With the platforms I employ, Wireguard is only reliable on Linux systems. On MacOS it’s a bit flaky, and it’s totally non-existent on iOS. Also isn’t available for ASUS Merlin, which is really unfortunate, as I have no intention of going back to the stock OpenWRT/LEDE setup that Mullvad recommends in their documentation.
But still, I’ve been really impressed with Wireguard that I’m considering getting a VPS and setting up Algo – since I need Wireguard for desktop and IKEv2/IPSec for mobile – for VPN connectivity (I only torrent Linux ISOs, so no worries there), though I’ll definitely give Mullvad another good look in future once more platforms support Wireguard natively, or if Mullvad provide IKEv2 support (I HATE OpenVPN on iOS) first.
Cheers.

Matti

Awesome speed and privacy

Rated 5 out of 5
July 2, 2018

Mullvad is one of the best VPN providers. Not the cheapest, but they really care about your privacy. They have detailed information about how they don’t log things, the numbered accounts, and their blog posts about cryptography, and how they secure and tamper proof their laptops.
Added to that, they have great speed, especially if you use wireguard. Instant connections, at near full speed

Anon

Awesome VPN

Rated 5 out of 5
June 28, 2018

Good VPN, fast (to a point) and easy and probably 1 of the very few that don’t actually keep logs.

John

Technically superior to a lot of other services, but then out of left field comes a surprise you weren't expecting

Rated 1 out of 5
June 13, 2018

I liked this service, but I won’t beg. I opted for a years service and tried to pay them. The transaction was refused. “Too many transactions and it was too soon to renew” the error message read.”

Dosen Fleisch

Wireguard

Rated 5 out of 5
June 7, 2018

i have been using Mullvad for quite a while now. Using open vpn servers I get a nice ip adress pool, so my ip is changed every time iḿ using mullvad. I lose about 20% of speed against my isp ip address.
when using Wireguard the lose is only <5%, currently i’ḿ on a 400 Mbit/s connection. the down site of Wireguard is that your ip is statis, which is a possible risk. One can only change ip address manualy by changing the Wireguard server

S

Mullvad - 17

Rated 5 out of 5
June 4, 2018

Been using Mullvad since about 4 months now and their service has not failed to amaze me. They have really strong privacy with good obfuscation, good download and upload speeds. I’ve often contacted their support on Twitter and through their E-Mail, and they’ve always responded. The best part is they’re moving a step ahead with the implementation of the ultra fast wireguard VPN service.

Rian

Hard to find a substitute VPN that is better than Mullvad - anywhere

Rated 5 out of 5
May 30, 2018

First rate security, no shilling themselves around on the Internet with aggressive ad campaigns. Quiet, competent and serious. Look into their VPN and you’ll find all the important features. Sometimes it can take a day for support to get back to you, but when they do it is never with some obviously stupid answer that wastes your time. They try to really solve the problem. Have used their service for several years, and won’t be leaving soon.

Gerda Halvorsen

Mullvad - 17

Rated 5 out of 5
May 14, 2018

Great VPN. Best for beginners and fast for my needs. Highly recommend it for sure unlike those scammy VPNs like hidemyass or NordVPN.

Ryan

No Title

Rated 5 out of 5
December 20, 2017

The top of the cream ! I’ve tested a lot of well known vpns (Norvpn, ExpressVpn, Vypr, PureVpn, PIA etc..) and I have been disapointed . Till I subscribe to Mullvad , fast and CLEAN connections (no proxies, no blacklisted ip , no open ports) Speed in Europa are really fast , I love their approach privacy focused , and their support fast and always friendly. It’s a little team deeply involved in Internet freedom causes and I like that too. They allow to use (with Linux) WIREGUARD protocol which is (after 5 months of use) faultless , faster than open Vpn and so fluent . It’s a real pleasure to use it. Well, Mullvad is for me more intelligent , technically reactive, more effective and have better ethics than all other Vpns that I know

Lothar

Serious VPN-provider w/ good privacy

Rated 5 out of 5
November 24, 2017

Serious VPN-provider who understands privacy, security and how to treat costumers1

Patrick

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